RETURNS

PLEASE NOTE WE CANNOT REFUND ANY ITEM WITHOUT THE COMPLETED PAPERWORK BEING RETURNED TO US WITH THE GOODS!
FOR A REFUND THE GOODS MUST BE RETURNED UNWORN AND IN THE ORIGINAL PACKAGING (BAG AND BOX).

How long do I have to return my item?

You have 14 working days from receiving the parcel to return it to us in the same condition you receive it, you must sent the paperwork you received with the item back to us inside the box.

If you bought an item you wish to return and claimed a free gift on the order, you must return the entire order in full to allow for your refund to be processed.
If you received a discount, you will be refunded the price paid only.

How do I return my item?

Please complete the form enclosed in your order and attach the address label to the outside of the parcel. Please ensure you enclose the returns form into the parcel. Please note without this information we will be unable to process your refund. 

You've got 14 days to send something back to us from the day you receive it.​

All postal charges are at the cost of the customer and we recommend using registered post. 

Please keep your receipt and tracking number.

Returns will be processed within 14 days of receipt.

This returns policy does not affect your statutory rights. 

Please ensure you return your unworn goods, as sold, with all the original packaging, bags and labels. 

Please do not apply the returns label directly to the product packaging. 

Care products and polishes are non-refundable and cannot be returned. 

Due to our products selling out quickly, we do not offer exchanges.

PLEASE NOTE WE CANNOT REFUND ANY ITEM WITHOUT THIS PAPERWORK

Please complete the paperwork you received with the goods to show the reason for your return and remember to add whether you would like a refund enclose it in the parcel with your shoes.Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed.
Once your request has been processed your exchange details (new tracking information) or refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.

Due to our products selling out quickly, we do not offer exchanges.

My Item is faulty / damaged, what do I do?

If your item has a fault or is damaged, please can you email images to following e-mail address help@redfootshoes.com and explain the problem, please include your name, address and order number. We will then have our technical team review this and advise you how to proceed.**Do NOT return any faulty/damaged item until you have e-mailed the team and received a reply**

Do I have to pay the return postage?

Yes, we do not offer free returns.

How long will it take to issue my refund?

Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed, we do not refund your postage. Once your request has been processed your refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.